QRS Fiberglass uses FedEx Ground when ever possible. Shipments cannot be delivered to a P.O. Box or APO. If you would like your order shipped by FedEx 2day or FedEx Standard Overnight please indicate so on the order form. Freight charges for FedEx are not included in the price of the item and are additional.
Items that cannot be shipped by FedEx must be shipped by truck. QRS Fiberglass does not pay for shipping. Freight charges are paid by the customer at the time the goods are received. Shipment normally requires 7 to 14 working days from date of shipment to receipt of goods on truck transportation, except California.
There is a boxing charge for all orders that we ship:
Orders up to $500 add $20.00
Orders $501 - $1000 add $30.00
Orders $1001 - $3000 add $40.00
(these are not shipping charges)
Back Orders ...
Merchandise temporarily out of stock will be placed on back order and shipped immediately when available, unless otherwise specified.
Damage claims: QRS Fiberglass is not responsible for any shipment damaged in transit. All damage claims must be made directly to the frieght carrier, not QRS. Our responsibility ceases on delivery of the merchandise to the freight carrier.
Defective Merchandise / Returns ...
Please call us if it is necessary to return merchandise. Merchandise returned without prior autherorization will be refused. All returns are conditional on the merchaandise, including all hardware,wire and printed matter unused and in its original package undamaged. Special orders or personalized items cannot be returned. All returns are subject to a 25% restocking charge, No returns will be accepted after 10 days of receipt of shipment. No Exceptions.